When an event occurs, for example, a theft investigation, a fraud investigation, a loss, a fall, an injury, a workers’ compensation investigation, a motor vehicle accident investigation, it is imperative to know exactly what happened. How do we do it? We do it through interviewing and statement taking. These can be our best information gathering tools.
An interview is a conversation consisting of questions and answers to document an event and gather information in order to determine the Who, What, When, Where and Why of the event.