The Claims Investigations process is one in which Insurance Companies, Insurance Examiners, or Investigators obtain information to evaluate a claim. As a result it may require perusing documents, locating witnesses, visiting and interviewing people, inspecting property such as vehicles, accident sites and physical locations to name a few.
These investigations may lead to taking photographs, video, locating witnesses, interviewing victims, bystanders, employers and much more. Investigators are looking for evidence that a claim is legitimate or illegitimate. Keep in mind that other claims-related services listed in this section may also be required to get those answers.